- We accept Pay Pal and all other major credit cards.
- If you have a coupon code, please enter it upon checkout. Refunds will not be given if you forget to use the coupon code.
- Production time is 1-3 weeks. Please understand that we are working as hard as we can to get your items shipped to you as fast as possible, while still maintaining a high level of quality.
- Orders are shipped with USPS first class and always have tracking within the US. When your order has shipped, you will receive an email with your tracking number.
- Please note that we are not responsible for lost or stolen purchases AND/or for items that are shipped to the incorrect address. Please double check your address when you checkout.
- We are unable to make changes to your address once you place your order.
- If your package is lost in transit once shipped, it is the buyer's responsibility to report the problem to the USPS. If the package is not delivered within 5 weeks of reporting the problem, I will consider it lost, and will resend the package.
- If a package is returned to us, because of an incorrect address, there will be a re-delivery fee of $5 for US addresses and $25-35 for International addresses.
International Buyers – Please Note
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
- Shipping outside of the US can take 30+ days, due to customs. Please keep this in mind when you are ordering. Once the item leaves the US, I can no longer provide information to the whereabouts of your item. If the item still has not arrived after 45 days, I will file an insurance claim for your item.
- Please include your telephone number in the notes to seller when you checkout.
Refunds & Exchanges:
- Please be careful when wearing your Bip and Bop items, as some of them are very delicate. Please see the listing for care instructions for each item that you purchase. If an item is damaged, I will fix it for you within 40 days of purchase.
- All items are custom and handmade and all sales are final, particularly personalized/custom items.
Please note that personalized items are hand-stamped by members of the Bip & Bop team, letter by letter, and may not be perfectly straight, making them each one of a kind and unique.